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Firehouse Collection™ Limited Warranty Information

All Firehouse Collection™ products are warranted to the original purchaser against factory defects in workmanship and materials which first arise and are reported to us for a period of 10 years.

This warranty information covers the structure of the furniture: the laminated-veneer or solid wood frame, the construction of the arms, table legs and stretchers, delamination of tables, and all fasteners and moving parts.

**The manufacturer warrants Program Fabrics, if purchased through us for use on Firehouse Collection products for a period of 3 years.

Exclusions:

The following are specially excluded from the warranty:

  1. Any custom components that are not a part of the Firehouse Collection standard line. This would include, but not be limited to, custom-designed parts or customer specified components, such as fabric, vinyl, foam, etc., that are not a part of the standard standard line.
  2. Furniture that has been unduly exposed to the elements such as water, light, radiation, etc.
  3. Damage caused in storing/moving products or furniture after delivery and prior to installation – when stored at customer request.
  4. Damage caused by on-site construction process, other contractors or subcontractors, or the work of such contractors or subcontractors, including drywall dust.
  5. Damage as the result of accident, fire, flood, civil disorder, strike, Acts of God, abuse, misuse or any cause outside of ordinary usage.
  6. Normal wear and tear, maintenance, scratching or natural wearing of finishes on chairs and tables.
  7. Any responsibility for the effects the chairs have on flooring.
  8. Damage caused from shipping.

General Information:

  • We have agreements with our upholstery suppliers to assure that all products meet Association of Contract Textiles standards for bow and skew. We also further eliminate pattern variability in our cutting process. However, you may still notice some irregularities that are within industry standards and are not covered under our product warranty.

  • The product manufacturer (FireStationFurniture.com does not manufacture this product) agrees to replace, repair or refund, at its discretion, defective parts in material or workmanship.

  • To receive benefits under the terms of this warranty, the purchaser must: 1. Notify us of the defect.; 2. Fill out a service request form providing a description of the defect.; and 3. Submit completed form along with applicable photos.

  • Any disputes over the provisions of this warranty will be mutually reviewed by representatives of the purchaser and the manufacturer.

ALL OTHER EXPRESSED OR IMPLIED WARRANTIES, MADE BY ANY SALES REPRESENTATIVE, AGENT OR OTHER REPRESENTATIVE, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE, ARE HEREBY EXCLUDED.

 

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