Help Center

We offer free shipping on many of the products available in our online catalog. Please check the individual item for the minimum purchase required for free shipping and any exceptions.

Free shipping for recliners includes delivery to a business address in a commercial/industrial area only. Home-based businesses are not eligible for free shipping. 

The following states are not eligible for free shipping:

• Utah
• Wyoming
• North Dakota
• South Dakota
• Alaska
• Hawaii

Please contact us for shipping rates to the above listed states.

Deliveries to remote addresses, or addresses not accessible by a tractor and 53' trailer are not eligible for free shipping. These addresses are determined solely by the carrier used to transport the recliners, not by the customer. If the carrier determines that they are not able to access the location, or a third-party service is needed to make the final delivery you will be contacted with an estimate of cost before the product will be delivered. FireStationFurniture.com will not be responsible for the cost of any third-party delivery service.

Customer is responsible for offloading the furniture upon delivery. Drivers may assist with moving the boxes to the back of the trailer, but will not offload or transport the boxes into the facility. Lift gates are not available with the carriers that we use for delivery. If you are not willing or able to unload the furniture, you can request a quote for "white glove" delivery. This cost will be the responsibility of the customer.

It is your responsibility to let us know if any potential issues with accessing your delivery location - remote island, gated access, low bridges, restricted access, etc. If you fail to notify us of any potential accessibility issues, you will be responsible for any added costs incurred during the delivery.

Not all items on our website are eligible for free shipping, regardless if they are ordered from the website. Please check each individual item under the Shipping tab to determine whether or not it ships free.

If you order a product online that does not qualify for free shipping, you will be send a separate invoice for the shipping cost.

Shipping time varies from item to item. Please check the item detail for specific information about the shipping and delivery times for the item(s) that you're ordering.

Please note that shipping times are estimates and may vary based on production capabilities. Actual delivery times are determined by the carrier used to transport the order and can vary based on the carrier and location of the delivery. We try to meet or exceed the estimates times, but cannot always guarantee it.

Delivery times are determined by the carrier and method used to ship. Most large orders ship via furniture carriers or LTL common carriers. Some items ship via FedEx or UPS. Actual delivery times will vary based on the carrier and location of the delivery. Deliveries to the Midwest or West Coast will take longer than the East Coast.

Please note that shipping times are estimates and may vary based on production capabilities. Actual delivery times are determined by the carrier used to transport the order and can vary based on the carrier and location of the delivery. We try to meet or exceed the estimates times, but cannot always guarantee it.

If a shipment is refused, the customer will be responsible for a 35% restocking fee and all applicable shipping costs.

Our return policy varies from item to item. Please see each item's description to determine what the return policy is for that particular item.

If no return policy is listed in the item description, the item is not eligible for returns.

If you wish to cancel an order, please notify us as quickly as possible. Once an order has been processed for shipping, it cannot be canceled. 

If we are able to cancel the order on eligible items before they ship, you will not be charged a restocking fee. If the order has shipped, you will be responsible for a 35% restocking fee and all applicable shipping costs (out and return).

If a shipment is refused, you will be responsible for a 35% restocking fee and all applicable shipping costs.

Note - some products are not eligible for returns. Please check the item description for details.

All warranty claims will be facilitated by FireStationFurniture.com to the manufacturer of the product. 

The product manufacturer will have final say in approval or denial of warranty issues, based on the information provided by the customer.

Please see individual product pages for specific warranty information.

If you have a warranty claim, forward a detailed description of the problem and photos to help@firestationfurniture.com. We will review the information and forward to the manufacturer for processing.

Incomplete information will delay the processing of the warranty claim.

All warranty claims fall under the sole discretion of the product manufacturer. The manufacturer of the product will make a final determination of whether to approve or deny a warranty claim, based on the information and photos provided. 

FireStationFurniture.com does not make a final determination on warranty claims.