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Help Center

Frequently Asked Questions

Ordering

Do you accept purchase orders?

Do I have to pay with a credit card?

If I use a purchase order, when do I pay for my order?

Shipping Policy

How long after ordering will my items ship?

Once my order ships how long will it take to deliver?

Will I receive tracking on my order?

Will I receive tracking on my order?

Can I check the status of my shipment?

Return Policy

What is your return policy?

Can I cancel an order once it has been placed?

What happens if I refuse a shipment?

General Product Warranty

Who handles warranty claims?

What do I do if I have a warranty claim?

Who approves or denies a warranty claim?

The Ultimate Firefighter Recliner Product Info

The Ultimate Firefighter Recliner Warranty Policy

What is not covered under the warranty?

How do you get warranty service on your recliner if needed?

Who manufactures these recliners?

Do you accept returns on the Ultimate Firefighter Recliner?

Firehouse Collection Furniture Product Info

Firehouse Collection Furniture Warranty Policy

Standard Shipping & Processing

Delivery Preparation

Can I request samples of fabrics for the Firehouse Collection furniture?

I need new cushions for my Firehouse Collection furniture! How can I get them?

What kind of wood do you use for your furniture, where does it come from, and where is your Firehouse Collection wood furniture manufactured?

How do I care for my Firehouse Collection wood furniture?

Mattresses

What are the standard mattress sizes?

Are your mattresses Made in the USA?

What are your mattresses made of?

How are your mattresses tested?

Are the foams you use safe for me and the environment?

What does foam density mean?

Do I need a frame or foundation to support my new mattress?

I already have a foundation that I’m using with my current mattress. Can I use this with my new mattress?

Mattress Shipping

How much does shipping cost?

How long will take to get our new mattress?

How will my mattress be shipped?

How will my mattress arrive?

How will my mattress protectors arrive?

Mattress Warranty

What does the Limited Warranty cover?

What is the difference between a body impression and a sag?

Will my new mattress soften over time?

Do I need to rotate my mattress?

Do I need to flip my mattress?

How do I make a warranty claim if needed?

Quality fire station furniture for less!

 How do we do it? It's simple - We keep our overhead and operating costs low. Lower overhead means less markup and lower prices for higher quality furniture.

We are Firefighter Owned & Operated!

Sign up for our email list below to receive $50 off of your first order of $500 or more with promo code NEW50!

Working Fire Furniture & Mattress Co. Inc. BBB Business Review