Help Center

Shipping time varies from item to item. Please check the item detail for specific information about the shipping and delivery times for the item(s) that you're ordering.

Please note that shipping times are estimates and may vary based on production capabilities. Actual delivery times are determined by the carrier used to transport the order and can vary based on the carrier and location of the delivery. We try to meet or exceed the estimates times, but cannot always guarantee it.

Delivery times are determined by the carrier and method used to ship. Most large orders ship via LTL common carriers. Some items ship via FedEx or UPS. Actual delivery times will vary based on the carrier and location of the delivery. Deliveries to the Midwest or West Coast will take longer than the East Coast.

Please note that shipping times are estimates and may vary based on production capabilities. Actual delivery times are determined by the carrier used to transport the order and can vary based on the carrier and location of the delivery. We try to meet or exceed the estimates times, but cannot always guarantee it.

Our return policy varies from item to item. Please see each item's description to determine what the return policy is for that particular item.

If you wish to cancel an order, please notify us as quickly as possible. Once an order has been processed for shipping, it cannot be canceled. 

If we are able to cancel the order on eligible items before they ship, you will not be charged a restocking fee. If the order has shipped, you will be responsible for a 35% restocking fee and all applicable shipping costs (out and return).

If a shipment is refused, you will be responsible for a 35% restocking fee and all applicable shipping costs.

Note - some products are not eligible for returns. Please check the item description for details.

If a shipment is refused, the customer will be responsible for a 30% restocking fee and all applicable shipping costs.

All warranty claims will be facilitated by FireStationFurniture.com to the manufacturer of the product. 

The product manufacturer will have final say in approval or denial of warranty issues, based on the information provided by the customer.

Please see individual product pages for specific warranty information.

If you have a warranty claim, forward a detailed description of the problem and photos to help@firestationfurniture.com. We will review the information and forward to the manufacturer for processing.

Incomplete information will delay the processing of the warranty claim.

All warranty claims fall under the sole discretion of the product manufacturer. The manufacturer of the product will make a final determination of whether to approve or deny a warranty claim, based on the information and photos provided. 

FireStationFurniture.com does not make a final determination on warranty claims.

This warranty covers manufacturing defects associated with your new product. The product is warranted from the original purchase date and to the original purchaser for normal usage, according to the below-referenced specifications and limitations.

5-year coverage:

All Flexsteel recliners carry a five-year warranty on the Flexsteel seat spring unit, foam, wood frame and recliner mechanism. During this period, at its option, Flexsteel will repair or replace, free of charge, products that prove to be defective.

Normal usage means use in compliance with the restrictions and weight limits specified for the product. In the absence of product-specific restrictions and weight limits, normal usage means use for no more than forty hours per week by persons weighing 350 lbs. or less. Coverage terminates if the product is sold or otherwise transferred. Repairs made by parties other than original manufacturer also void this warranty.

3-year coverage:

Kashmira fabric is covered for three years from the date of delivery.

1-Year coverage:

Flexsteel warrants its exposed-wood products, including dining and end tables, to be free from defects in materials and workmanship for one year from the date of delivery. During this period, at its option, Flexsteel will repair or replace, free of charge, products that prove to be defective.

Fabric is covered for one year from the date of delivery.

Note - the manufacturer has final say in approval or denial of all warranty claims.

This warranty will not cover: (1) labor, freight, or damage from misuse, abuse, negligence, alteration, assembly, installation, attachments, accident, vandalism, acts of nature or any other event beyond the control of seller; (2) tearing, scratching, scuffing, or blemishing of leather or fabric; (3) cosmetic damage that may result from normal usage; (4) damage attributable to use by persons exceeding specified weight limits or commercial use exceeding forty hours per week; or (5) rust or other damage caused by exposure to moisture. The user assumes all risk of injury resulting from use of this product. Liability for incidental or consequential damage is excluded. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

s This recliner is built so well that we don't think you'll need any service. But if you do, simply contact Firestationfurniture.com and provide a brief description of the problem along with any pictures available to support your claim. Once we receive all completed information, we will investigate the issue and begin your service claim.

We can be contacted through the following:

Phone - 855-956-3473

Email - help@firestationfurniture.com

Mail - Firestationfurniture.com

110 Somerset Ct.

Mebane NC 27302

If the problem is covered under warranty, the seller will (at its sole election) make arrangements to repair the product, provide you with replacement parts or replace the product.

These recliners are made to order and shipped directly from the manufacturer. They are not eligible for returns. Please confirm that the size is adequate and the color/type of fabric is correct before submitting your order.

Firehouse Collection furniture is manufactured for FireStationFurniture.com by This End Up Furniture Company.

This End Up Furniture Company guarantees its furniture against defects in material or workmanship under normal indoor use for five (5) years. Foam, fabric, dining/study chairs and working mechanisms are guaranteed for one (1) year from date of delivery. A copy of the original invoice or other proof of purchase must accompany claims under our product guarantee.

Please note that Firehouse Collection furniture is handcrafted and hand finished; therefore, slight variations in color and finish are to be expected as no two pieces of wood are the same. The presence of knots, unusual grain patterns, rustic feel and a rough hewn look are characteristics of our product and are to be expected. Slight dimensional variations and changes are normal due to the handcrafted nature of our furniture.

Most items are shipped from our manufacturing facility in Sanford, NC. The majority of the furniture items are oversize and typically take longer to deliver and sometimes require special treatment.

Please note that shipping times are estimates and may vary based on production capabilities. Actual delivery times are determined by the carrier used to transport the order and can vary based on the carrier and location of the delivery. We try to meet or exceed the estimates times, but cannot always guarantee it.

• Prior to your delivery, please have the area cleared where your new furniture is to be placed.
• We will confirm an approximate delivery time prior to the delivery. Every effort will be made to arrive within this time period.
• Set-up of merchandise is included unless otherwise specified.
• Please notify your salesperson if your new furniture needs to be carried up stairs. Furniture will only be brought up stairs if it is indicated on the order acknowledgement, invoice or sales receipt.
• Delivery personnel are prohibited from re-locating your existing furniture or household items.
• If you are not home during the specified delivery time a second delivery charge may apply.
• FireStationFurniture.com/This End Up and its delivery subcontractors assume no liability for inadequate delivery access.
• Storage fees will be added to invoice if merchandise has not been picked up or delivered within thirty days after the original scheduled delivery time.

Yes, in fact we highly recommend it as monitor quality and settings can distort the appearance of color and texture of the fabric photo representations. Prior to placing your furniture and/or cushion order, you may request up to four (4) samples of our Stock fabrics at no-charge. We will process your request immediately and in most cases, your swatch samples will be sent via US Mail the next business day.

Give us a call and we will be happy to help with the new cushions!

We primarily use Southern Yellow Pine. We work closely with our suppliers to ensure that our Yellow Pine comes from sources with active reforestation and renewable resource management programs. A very small amount is imported from South America. Our furniture is made in our 250,000 square foot manufacturing facility located in Sanford, North Carolina. We take great pride in our furniture and strive to provide the highest quality, most durable furniture for you and your family.

Our Firehouse Collection wood furniture is made to require minimum care and provide many years of enjoyment. The wood, workmanship and design features of our furniture all contribute to its easy maintenance and long life.

Please note that our furniture is made of natural materials and that variation in color and finish will occur since no two pieces of wood are the same. The presence of knots, unusual grain patterns, dark wood, a rustic feel and a roughhewn look are characteristics of the product and are to be expected. Slight dimensional variations and changes are normal due to the handcrafted nature of our furniture.

A handsome look is easy to maintain, even under the most demanding wear.

Oil-Based Stain Finish Only

Our furniture is protected with an oil-based finish. We recommend using Murphy’s Oil Soap or another water-based furniture polish on your furniture. Use a clean cloth for normal cleaning. Use steel wool to clean your lightly stained products. To condition your furniture, we recommend using lemon oil 2 – 4 times a year.

Do not use kitchen, bathroom or window cleaners as they will damage the finish.

Should you ever scratch or nick your furniture, it can be easily repaired by lightly sanding the wood in the direction of the grain with fine sandpaper, stain, and a clean cloth. For those customers with our Honey Pine finish, we recommend using Minwax® Provincial 211. Please talk to your local stain professional for advice on lightening or darkening if necessary to match the color of other pieces in your home. Always remember to test the stain on a concealed piece of the wood before proceeding.

Oil-Based Stain Finish with Protective Clear Lacquer

Furniture with protective clear lacquer does not require a lot of waxing, cleaning or polishing. This clear protective coating will provide you with years of lustrous beauty. Simply wipe up spills, dust it regularly with a standard water-based furniture polish and enjoy its handsome good looks.

Do not use steel wool, kitchen, bathroom or window cleaners as they will damage the finish.

Each mattress may vary in height, but here are the standard mattress sizes for the US:

Twin 38x75”

Twin XL 38x80” (length of a Queen or King)

Full 54x75”

Queen 60x80”

King 76x80”

Cal King 72x84"

Yes! All of our mattresses are crafted with pride in our state of the art facility in the Southeastern US with materials made in the USA.

Our mattresses are made from different types of foam and springs to produce different feels. Here is an explanation of some of the foams we use:

Polyurethane Foam - This is what our HD foams are made of. This high quality, high density foam that provides support and added comfort to the mattress. Poly foam is available in different thickness, shape and firmness levels to create different feels and sizes.

Memory Foam - This is a type of polyurethane foam that is sensitive to pressure and temperature, and conforms to an individual's body. Widely used in premium mattresses, this foam is recognized for it's pressure relieving qualities.

Latex Foam - Latex foam comes from a rubber base. It's very reactive to body movement, and provides excellent pressure relief and support. We use latex made from the Talalay process, which is widely recognized as top quality, and used in ultra-premium mattresses. 

Each of our mattresses go through strenuous safety and durability tests to ensure long-lasting comfort. The federal government requires all mattresses sold in the US to meet very stringent burn tests, as governed by 16 CFR 1633 and 1632. Each of our mattresses have been tested, and meet these requirements.

Yes! The foams we use are certified through CertiPUR-US^®. The CertiPUR-US^® seal is your assurance that the foam in your mattress has been tested and certified by an independent laboratory to meet specific criteria for physical performance, indoor emissions and environmental stewardship.

CertiPUR-US^® approved foams are:

• Made without ozone depleters
• Made without PBDE flame retardants
• Made without mercury, lead and other heavy metals
• Made without formaldehyde
• Made without phthalates regulated by the Consumer Product Safety Commission
• Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

Foam density is simply the weight per unit volume.

In other words, the weight is divided by length times width times height (volume) and is generally expressed in the U.S. as lbs/ft3 (pounds per cubic foot - pcf). For example, if you have a cube of foam 12 inches long, 12 inches wide and 12 inches high, you have one cubic foot of memory foam. If this cube weighs 1.8 pounds, you can say that you have 1.8 pounds per cubic foot of foam. This would be referred to as1.8 pound (1.8#) density foam.

The higher density the foam, generally speaking the higher the quality.

Your mattress is designed to work with any of the following:

• Bunkie board (Order here)
• Bed board (Order here)
• Platform bed with slats
  
• Platform base
  
• Mattress foundation
  
• Adjustable bed base
  

Whatever it’s on needs to be flat and supported properly beneath. 

As long as your existing foundation is still strong and supportive, and supported properly by a frame (Queen and King with center support), you should be able to use it. If you have any doubt, it’s always best to replace with a new foundation or adjustable bed base. 

Our mattresses are conveniently shipped directly to your station or home by FedEx. See our Shipping Policy for more detail.

Your mattress will be shipped to your door via FedEx. Your mattress will arrive wrapped in plastic and rolled up to fit in a box. 

Mattress protectors and bud beg protection items will arrive via FedEx or UPS. 

The quality and craftsmanship that are built into every mattress allows us to offer a Limited Warranty against defects in workmanship and materials. This warranty extends only to the original purchaser.

If service is required to address any such defect during the warranty period, your mattress will be repaired without charge for labor and materials OR, at the manufacturer’s option, be replaced. You may be responsible for associated transportation costs.

RETAIN YOUR PROOF OF PURCHASE.

This Limited Warranty shall NOT apply to damages resulting from normal wear and tear. 

The existence of any of the following circumstances shall make the foregoing warranty null and void:

• Any product found to have any stain, burn, or is infested is not covered by this warranty. Please use a mattress protector to ensure that the mattress is kept clean.
• A product failure that is due to causes other than defective workmanship or material.
• A product failure that is due to negligence or deliberate abuse.
• A product failure as a result of improper support. A proper foundation, platform bed or adjustable base should continuously support the mattress. If using a foundation, a proper frame should be used. For king and queen sets, a rigid center support is required. This is considered a "five leg" frame using one leg to support the center of the bed.
• If bedding has any damage to the outer fabric of the cover, including wear and tear.
• A product that is used for commercial purposes, unless specifically designed and built for commercial use.
• If purchaser does not present original proof of purchase.

This Limited Warranty shall not apply to “as is,” floor models or mattresses purchased from unauthorized sources unless otherwise noted.

This Limited Warranty covers the following items during normal wear:

1. A visible indentation greater than one and one half (1 1/2) inch Note - indentions that come from the use of an improper or unsupportive foundation or adjustable bed base will not be considered as covered under this Limited Warranty. The Limited Warranty requires that the mattress be continuously supported by a platform bed, foundation or adjustable bed base with a proper bed frame capable of supporting the weight of the mattress and foundation.
   
2. Any physical flaw in the mattress that causes the foam material to split, crack or break apart.
   
3. Any manufacturing defect in the tailoring that causes any tapes or fabrics to come loose or break apart.

Various components utilized for the comfort layers will settle and could compress due to the weight and shape of the user. This “settling” or compression is not a structural or design defect, but a normal, expected result of product use. We consider this a normal “body impression”. Think of a new pair of shoes that you purchase. The shoes become comfortable when they’re worn several times, and adjust to your foot. A mattress needs to adjust to your body to become comfortable. 

Also, two people sleeping on a queen or king mattress may notice that the head-to-foot center of the mattress is raised. This is a normal occurrence and indicates that the upholstery layers in the sleeping areas are conforming to each sleeper’s body. 

Normal change in softness and recovery time associated with the foams used will occur over time. This change does not affect the pressure relieving qualities of these materials.

We recommend that you rotate your mattress occasionally, which will help to increase its longevity. However, the option to rotate your no flip mattress is not required for your warranty to remain valid. Regular rotation of a one-sided mattress will help minimize body impressions. 

No, you do not need to flip your mattress. Like a house, it’s built from the bottom up to provide the best combination of support and comfort.

If you need to file a warranty claim, please contact us at help@workingfiremattress.com, or call us at 1-855-WKNFIRE.